Effective managers wear many hats, but the foundation of everything they do is good communication skills. These skills take several different forms, but each is equally critical to successful management and team performance.
The importance of good communication at work reflects a growing trend among employers, who now actively seek out job candidates possessing these so-called “soft skills.” Managers, after all, bridge the gap between employees and executives, and they are often the most trusted source of information for both groups.
A manager who is also a good communicator will excel in the following activities:
- Delegating and leading.
- Analyzing business performance.
- Managing change and implementing new initiatives.
- Fostering teamwork and dealing with conflict.
- Conveying policies, guidelines, instruction and feedback to employees.
In business, it is important to get the point across by a number of different means.
Communication at work takes a variety of forms, and it is important to understand them all. Listening is critical to communication, as is recognizing nonverbal cues. In addition, understanding personality styles is useful since it teaches a manager how to respond to the different ways people in the office communicate.
Feedback is also a type of communication, and it, too, comes in a variety of forms. According to a Cambridge Conversations article, feedback as a form of communication at work is critical to success in the workplace, as it serves as both a motivational tool and a learning tool.
Good Communicators Are in Demand
Good communication skills lead to better decisions, better problem-solving skills and better teamwork. These attributes are some of the most highly sought-after skills employers are looking for in their new employees, according to a survey conducted by the National Association of Colleges and Employers. The ability to communicate verbally with colleagues both at the office and outside the organization ranked number 3 on the list of the most highly desired skills that employers are seeking.
Managers can learn good communication skills on the job, but advanced training is a sure way to improve these skills. That is why most MBA programs now offer coursework in communication for managers. In addition, bigger companies may have in-house corporate training programs that offer courses in communication skills.
Learn more about the LSUS online MBA in program.
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